Ordering Information
Thank you for your interest in shopping with us. We’ll send you an email when your order has shipped, including a tracking number (if available).
Get your order on time!
To receive an order by a certain date, place your order 3-4 weeks in advance (in the United States) or 4-5 weeks in advance (outside the U.S.)
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Orders are processed Monday through Friday.
Processing times vary. In general, it takes 2-8 days to process an item before shipping.
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After processing, it takes an average of 2-14 days to ship an order in the United States or up to 30 days outside the U.S.
Express shipping is not available.
Shipping is calculated by weight of items.
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After an order is placed, it’s difficult to cancel. If you want to cancel an order, email us as soon as possible at lee@leebots.com to discuss your options. We’re open Monday through Friday.
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If you’re unhappy with your order, please contact us at lee@leebots.com. We’ll work with you to make it right.
You’re responsible for the cost of return shipping. If you’re shipping an item worth more than $75, consider using trackable shipping or purchasing shipping insurance. We cannot guarantee we’ll receive your return.
After we receive your return, we’ll email you regarding your refund.
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Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
There is often a processing delay before a refund is posted. If you haven’t received your refund, please check with your bank and/or credit card company before contacting us at lee@leebots.com.
